Known Issue - Flip video is not uploading

Problem

There are a few different reasons why a video might not upload successfully, such as:

• Older version of the web browser or Flip app.

• Reduced performance because of other applications or other tabs in the background.

• Firewall restrictions.

• (Web) Web extension issue.

• (Mobile) Storage limit is reached.

• (Mobile) Slow network speed: You get a message for this error.

If your video submitted correctly but you have issues with playback, troubleshoot playback issues.

Solution(s)

Before you try to troubleshoot your issue, make sure you:

• Complete all steps to submit your video

• Sign out of Flip and sign back in

Check system requirements

Find out if your system is compatible with Flip.

• Run the Flip system check.

• Learn about Flip's system requirements and compatibility.

Check your web browser

Find out your web browser's version and update to the latest version.

• Microsoft Edge (enter in your URL bar): edge://settings/help

• Google Chrome (enter in your URL bar): chrome://settings/help

• Firefox: https://www.mozilla.org/en-US/firefox/releases/

• Safari: https://support.apple.com/en-us/HT204416

Close any other tabs or applications.

Another website or application in the background may cause the issues.

Make sure there aren’t any browser extensions interfering with your upload. Open an incognito or private browser window. Then, go to your Flip and create and submit another video.

Switch to another web browser

Open another browser and try to create and submit another video. This helps identify an issue with the browser versus a system-wide issue.

Restart your device and try again.

Contact CIT if the error persists.

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